FAQ

Frequently Asked Questions

How to buy:

1 - Select cosmetic product.

2 - Click on the purchase button.

3 - Complete the form with your address, billing information and select the payment method.

4 - Once your data is validated, the order will be successfully completed and you will be able to see the purchase confirmation. You will receive a confirmation e-mail.

will I receive the same product I see in the photo?

Yes, in addition to the photos that belong to the art campaign, the items can be seen in more detail in the photo gallery.

can I buy more than one item and how will I receive them?

Yes, you can add several products to the shopping cart before proceeding to the checkout process and you can also add or remove products, the shipping cost will be 2.99 euros until you reach an amount of 40 euros where we will assume the cost of shipping and it will be free for you.

You will receive each product with its specific original MiBesoCosmetics packaging.

If you buy more than one product and it allows it, they could be grouped in the same packaging. In case you want it separately in our contact email hola@mibesocosmetics.com

Care of the products.

In the description of each product on our website you can see the ingredients it contains, any questions you may have about the ingredients or the mixture with other products that you use on a regular basis we will be happy to assist you. Our products are mostly vegan, recyclable packaging, made with high quality natural oils, free of parabens and not tested on animals.

You would have to expose the product to high or very low temperatures or make an inappropriate use of the product or mix it with foreign or harmful ingredients for its daily use to be harmed.

Returns.

The return of our products will have a period of 14 calendar days from the date of payment. The refund of the corresponding amount will be made by the same way in which it was made. The product must be in the same conditions as it was delivered, with its original packaging and all its labels on.

You can make the return either with the transport agency that we use in MiBesoCosmetics or with any other transport agency that you prefer.

If you prefer to use our agency for convenience, please contact us at hola@mibesocosmetics.com or call +34 639 684 996. The cost of the return will be as indicated in the following table. This amount will be deducted from the payment of your order.

Once verified that the product is in perfect condition for its return, we will proceed to refund the corresponding amount as soon as possible.

Shipping.

Shipments of MiBesoCosmetics, will be free of charge from 40 euros throughout Spain. And with a cost of 2.99 euros for orders that do not exceed that amount.

MiBesoCosmetics ships to all European countries with an additional cost of 30 Eur.

MiBESO COSMETICS will not ship orders (except by email with special request and additional cost *) to Balearic Islands, Canary Islands, Ceuta, Melilla, Heligoland Island and the city of Büsingen (Germany), Faroe Islands and Greenland (Denmark), Aland Islands (Finland), Mount Athos (Greece), San Marino, Livigno, Campione or Lago di Lugano areas (Italy), Channel Islands and Gibraltar (United Kingdom).

*If you are in one of the above locations, please do not hesitate to send us an email to hola@MiBesoCosmetics .com and we will get your order to you in the best possible way.

what payment methods are accepted on the Web?

PayPal and credit/debit card.

Our payment system is protected with the highest security measures, also has the official recognition of secure page granted by the entity Banco de Sabadell SA.

how can I be sure that my purchase has been made correctly?

Once you have placed your order, you will receive a confirmation email with all the information you provided when you made your purchase. If you do not receive it or would like to modify something in the shipping information, such as the address for example, please let us know as soon as possible by contacting us at +34 639 684 996.

what should I do if I receive a defective item or packaging?

We carefully check our products, but if exceptionally you receive a defective product or packaging, do not hesitate to contact us on +34 639 684 996 and we will solve it at no additional cost.

i am a store, a pharmacy, a shopping mall, a hotel or a para-pharmacy and I would be interested in selling MiBesoCosmetics, what should I do?

We would be happy to assist you on our phone number 34 639 684 996 or at our email hola@mibesocosmetics.com

is it possible to exchange a product?

MiBesoCosmetics.com currently does not allow exchanges as such, but it is possible to make a return as indicated in the point on returns, and if you want to change an item for another must proceed to make a return and a new order.

WHO WE ARE

Mi BESO COSMETICS is a Spanish company that designs and manufactures its products exclusively in Spain with the highest quality materials.

We have a commitment with the planet and its present and future inhabitants and we want to advance in all senses towards a more sustainable world that allows to heal a sufficiently punished planet.

Our improvement efforts are aimed at sustainability

Our brand wants the people who use it to feel happy and healthy using our products and we are committed to being vegan in almost 100% of our products and 100% of our products are made of recyclable materials, free of parabens, not tested on any type of animal, made with vegetable ingredients and the oils that make up the ingredients are of the highest quality and purity.

Our commitment is not to give up anything, quality, design, sustainability and beauty.

Thank you for trusting us and for sharing our idea of making a better world.

THE Mi Beso Cosmetis TEAM